Сервис

The company is developing a service network in the main mining regions of Russia and CIS countries where most mining enterprises are located. The regional service centers have spare parts warehouses available for improved customer satisfaction.

Main functions of RSCs:

1. Technical support during operation and maintenance of mining equipment:

• Monitoring of the main equipment operation parameters, collection and analysis of statistics of time to failure of equipment units and parts, analysis of failures and complaints;
• Consulting during performance of heavy maintenance and overhaul of equipment, on-line decision making for elimination of equipment failure consequences, on-line participation in investigation of equipment failures;
• Supervision over equipment operation and maintenance, providing repairs and high-quality spare parts.

2.Provision of spare parts and consumables for mining equipment, generation of an operating spare parts fund at regional warehouses.

The company offers the whole range of components and spare parts for the mining equipment it produces.
Original spare parts produced by IZ-KARTEX are manufactured in strict compliance with the manufacturing technology and have a longer service life and durability compared with other suppliers’ products.

The company provides the whole range of aftersale services:

• Turnkey erection of equipment.
• Electric drive adjustment and maintenance.
• Acceptance tests (AT).
• Technical maintenance (TM) according to the preventive maintenance (PM) schedule.
• Diagnostics of technical condition.
• Machinery overhaul.
• Upgrade of mining equipment.

The warranty period for supplied mining shovels is 12 months. In case of turnkey erection of shovels by IZ-KARTEX, the warranty period is extended to 24 months.

Warranty Policy